"Phanar" and "Phanar Legal" is the business name for the legal practice carried on by Phanar Legal Limited. Accordingly, references in these legal notices and elsewhere on this website to "Phanar", "Phanar Legal", "we" or "us" mean Phanar Legal Limited.
Phanar Legal Limited is a private company limited by shares registered in England and Wales with registered number 10790358. It is a law firm authorised and regulated by the Solicitors Regulation Authority
means any information that identifies, or could reasonably be used to identify, a natural person, either on its own or together with other information.Controller
Phanar is the controller and is legally responsible for your Personal Data. We have appointed a data privacy manager who is responsible for monitoring issues relating to this privacy notice. If you have any queries regarding this privacy notice, including any requests to exercise your legal rights, please contact:The Data Privacy Manager
Phanar Legal Limited
14 Old Queen Street
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk
). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance. Data Security
Phanar is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We have put in place procedures to deal with any suspected Personal Data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Unfortunately, the transmission of information through the internet is not completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk and we cannot accept any liability for the loss, theft or misuse of the personal information which you have registered on our website if there is a security breach.Data collected by us
If you have had contact with us, for example through email, business cards or meeting one of our representatives, we may store limited amounts of personal information relating to you, such as your name, job title, employer organisation and contact details.
We may also collect the following information:
While it is unlikely, we may be required to disclose your information to comply with legal or regulatory requirements. We will use reasonable endeavours to notify you before we do this, unless we are legally restricted from doing so.
- name and job title
- contact information including email address
- technical data and usage data
- demographic information such as postcode, preferences and interests
- marketing and communications data other information relevant to customer requirements
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
Where we need to collect Personal Data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with product or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.Purposes for which we gather information
Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.
We mostly process Personal Data on the lawful basis of our legitimate interest (as described below) but in doing so we may not override your interests or fundamental rights and freedoms. We may also however process Personal Data where we have your consent to do so or where we need the personal information to perform a contract with you.
We require this information to operate and promote our business and understand your needs as well as to provide you with a better service, and in particular for the following reasons:
- for internal record keeping
- for maintaining and recording of contact
- for improving our products and services
- for compliance with applicable laws and regulations
We may periodically send marketing and promotional emails about new products and services, recent transactions, business developments, market conditions or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research or to conduct surveys to improve or promote our services. We may contact you by email, phone, fax or mail.
We may also use the information to customise the website according to your interests. Opting out
You can ask us to stop sending you marketing messages at any time by contacting us at any time. Sharing of Data
We may transfer your data to group companies and affiliates, business partners, service providers who provide IT and system administration services and professional advisers including lawyers, bankers, financial advisers, auditors and insurers.
We require all third parties to respect the security of your Personal Data and to treat it in accordance with the law. We do not allow our third-party service providers to use your Personal Data for their own purposes and only permit them to process your Personal Data for specified purposes and in accordance with our instructions.
As an international group with operations and business partners and service providers across the world, we may transfer your personal data outside of the European Economic Area (EEA). Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
- We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.
- Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries.
- Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US. For further details, see European Commission: EU-US Privacy Shield.
Please Contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA. Data Retention
We will only retain your Personal Data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for Personal Data, we consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorised use or disclosure of your Personal Data, the purposes for which we process your Personal Data
In any situation we will generally not keep your Personal Data for longer than 10 years. Your Legal Rights
Under certain circumstances, you have the following rights under data protection laws in relation to your Personal Data: Request access
to your Personal Data (commonly known as a "data subject access request"). This enables you to receive a copy of the Personal Data we hold about you and to check that we are lawfully processing it. Request correction
of the Personal Data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, although we may need to verify the accuracy of the new data you provide to us. Request erasure
of your Personal Data. This enables you to ask us to delete or remove Personal Data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your Personal Data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your Personal Data to comply with local law. Please note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. Object to processing
of your Personal Data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your Personal Data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms. Request restriction of processing
of your Personal Data. This enables you to ask us to suspend the processing of your Personal Data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. Request the transfer
of your Personal Data to you or to a third party. We will provide to you, or a third party you have chosen, your Personal Data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you. Withdraw consent at any time
where we are relying on consent to process your Personal Data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
A cookie is a small file which asks permission to be placed on your computer's hard drive. If you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may however prevent you from taking full advantage of the website. Links to other websites
Our website may contain links to and from other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement but have their own privacy policies and we do not accept any responsibility or liability for these policies. You should exercise caution and look at the privacy statement applicable to the website in question.
you are accepting and consenting to the practices described in this policy.
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem. In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, please email to Carole.Frapin@phanarlegal.com who will review your complaint and will let you know the outcome of such review. Making a complaint will not affect how we handle your case.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. You can raise your concerns with the Solicitors Regulation Authority.
If we cannot resolve your complaint:
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman within six months of receiving a final response to your complaint and:
- no more than six years from the date of act/omission; or
- no more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them. The Legal Ombudsman’s contact details are as follows:
Address: Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
Call: 0300 555 0333 between 9am to 5pm.
The information on this site is for general information purposes only and does not claim to be comprehensive or provide legal or other advice. Articles and other publications on this site are current as of their date of publication and do not necessarily reflect the present law or regulations. We accept no responsibility for loss which may arise from accessing or reliance on information contained in this site. Phanar Legal is not responsible for the content of external internet sites that link to this site or which are linked from it. Copyright
The contents of this site are protected by copyright under international conventions. Users are permitted to read the contents and make copies for their own personal use. They may also provide copies (in paper or electronic form) of reasonable extracts on an occasional basis free of charge to colleagues and clients for their personal use, on terms that: (i) Phanar Legal is acknowledged as the source, (ii) the text is not altered in any way and (iii) the attention of recipients is drawn to this Warning. All other use and copying of any of the contents of this site is prohibited unless the prior written consent of Phanar Legal is obtained. Cookies
Access to this website is subject to the terms set out in this Legal Notice to which you agree by accessing the website.
This website is for your own private use. By accessing this website, you agree:
- not to use this website or text, software, database, format, documents, graphic and written work and all other materials published on this website (the "Content") in contravention of any applicable regulation or legislation;
- not to copy, amend, reproduce or distribute the Content, or disclose the Content to third parties, other than in compliance with the provisions set out under "Copyright" above;
- not to advertise or sell any goods or services to other users of this website or to benefit commercially from its content; and
- that you are responsible for any material you send to or upload to this website and that such material is legal, is not offensive and it does not infringe our rights, those of third parties or the provisions of the Legal Notice.
Our rights under the Legal Notice may be waived only in writing and specifically.
The Legal Notice is governed by and interpreted in accordance with English law, and we and you each submit irrevocably to the exclusive jurisdiction of the English Courts.